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What do you think are the ways to De-Escalate emotional situations?
If they are speaking, listen carefully to what they say, the words that they use, what they repeat, but especially what they say first.
Validation is so invaluable when it comes to the de-escalation of emotions.
information on validation.
Ask open-ended questions and show genuine interest in the other person’s experiences and perspectives and, in doing so.
Ask open-ended questions and show genuine interest in the other person’s experiences and perspectives and, in doing so.
Don’t sit in judgment. That is not your role.
In silence, acknowledge with your eyes through arched eyebrows, or by tilting your head, or nodding, that you are listening and attentive.
Avoid crossing your arms or legs, as this can create the illusion of a barrier between you and the other person.
Look for areas of agreement or shared interests. This can help to build rapport and create a more positive interaction.
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